SHOPPING FAQS

1Will my credit card details be stored?
To safeguard your security, SexToyNight does not store any credit card details. If you have any question, please contact sales@sextoynight.com and we will provide you with an alternative method of payment.
2What payment methods are available?
PayPal is a safe and efficient way of getting paid on our website. We accept either PayPal or credit and debit cards payments. When you proceed to check out, you are able to pay with credit cards, as well as via your PayPal account.
3When will I receive my package?
Internet orders are usually shipped within 2 days of receiving an order. We ship worldwide from our office via air mail. It usually takes 1 to 3 weeks to deliver the order anywhere in the world depending on your country.

SexToyNight uses reputable express services from DHL/UPS for most deliveries. Please note that we cannot ship to certain countries due to legal restrictions. If delivery problems arise, we will contact you by email or phone.
4How much does it cost to ship to my country?
Free shipping on all orders. No customs or duty fees! We pay these fees so you don’t have to! The total billed at checkout is the final amount you pay, inclusive of VAT, with no additional charges at the time of delivery!
5How do I track my order?
A delivery / order confirmation will be emailed to you as soon as your purchase has been verified. Tracking number of your order is available and will be sent to you after the order is shipped.

If you have any questions about the delivery of your purchase or need help tracking it, please contact sales@sextoynight.com.
6How to return or exchange my product?
If you are dissatisfied with any item, it may be returned unopened and unused within 14 days of receipt. Please note:
• We cannot accept returns or exchanges on items that have been opened.
• Opened pleasure objects may only be returned under warranty.
• Shipping charges will only be refunded in cases where our error caused the return.
• Pre-authorization is required for all returns and exchanges.
If you purchased your product from an alternate SexToyNight retailer, only defective items may be returned under warranty with a valid proof of purchase. We will not accept unopened returns from an alternate SexToyNight retailer. To return or exchange an unopened pleasure object, please contact us via phone or email: https://www.sextoynight.com/support/contact-us If upon receipt of your delivery you find that the box has been damaged, opened, or its contents are missing, please ensure that you take a photograph of the damaged packaging which should be emailed to us. If you are at home during the delivery write “Damaged/Opened/Missing content" and refuse the package when delivered by DHL/USPS.

You are are having trouble with your SexToyNight pleasure object, and need to take advantage of our warranty, please follow this link for more information: https://www.lelo.com/support/warranty